Terms of Purchase
The following terms and conditions (“Terms of Purchase”) apply to any purchase of products through the Epharma2u Online Store at store.epharma2u.com (“Epharma2u Online Store”).
1. EPharma2u Online Store
The Epharma2u Online Store in Malaysia is operated by Epharma (M) Sdn. Bhd. having its business address at 145-1, Mezzanine Floor, Wisma Seakyin, Jalan Sungai Besi, Sungai Besi, 57100 Kuala Lumpur, Wilayah Persekutuan, Malaysia (“Epharma”,”Epharma2u, "our", “we” or “us”).
2.1 Eligibility to purchase
To be eligible to purchase from the Epharma2u Online Store, you have to be:
(a) 18 years of age or older and not otherwise legally incapacitated; and
(b) purchasing in a consumer or end-user capacity (ie, you cannot purchase from the Epharma2u Online Store as a reseller).
2.2 Placing orders
Please take care to check that the information you provide to Epharma2u Online Store in your order is accurate and complete. Epharma2u Online Store will be relying on the information you provide to fulfil your order. You may be liable for additional costs that Epharma2u Online Store incurs if any details are inaccurate (e.g., if Epharma2u Online Store incurs extra delivery costs due to incorrect address details).
2.3 Orders for products
The presentation of products on the Epharma2u Online Store is an invitation for you to submit an offer to purchase such products by submitting an order. By clicking the "Send order" button in the last stage of the ordering process, you are issuing an offer to purchase the products you have placed in the shopping bag.
3. Accepting an order
If Epharma2u Online Store accepts your offer, you will be notified by email. Such notification constitutes Epharma2u Online Store’s acceptance of your order for the products and a binding contract of sale is thereby concluded between you and Epharma2u Online Store. If you have not received such email notification from Epharma2u Online Store within 1 day of submitting your order, please contact Epharma2u Online Store to check the status (How to contact Epharma2u Online Store details are below).
Epharma2u Online Store reserves the right to accept or reject an order. The decision is made at the discretion of Epharma2u Online Store. If an order is not accepted, Epharma2u Online Store will also inform you by email.
If one or more of the items you have ordered are sold out at the time of ordering or in circumstance of conflicting purchases leading to stocks insufficiency, Epharma2u Online Store may be unable to accept or process your order. Epharma2u Online Store will inform you by email if this should be the case and refund any amounts already paid.
4.1 Product availability
Different types of products may be displayed on the Epharma2u Online Store from time to time.
Epharma2u Online Store reserves the right to limit the quantity of any given products that may be purchased in a single transaction or by a single customer. In particular, such right may be exercised in the case of limited edition or limited production products.
All products shown in the Epharma2u Online Store are subject to availability. This means that, although Epharma strives to ensure the Epharma2u Online Store reflects the availability of stock, a product shown on the Epharma2u Online Store may no longer be available for purchase.
4.2 Product details
Minor differences in colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. To the extent permitted by law, Epharma is not liable for these variations and deviations. To the extent permitted by law, Epharma is not bound by and is not liable for any typing errors, inaccurate product descriptions or manifest errors on the Epharma2u Online Store.
4.3 Product care and handling
Epharma draws your attention to the product care and handling instructions or advice printed on the labels and tags attached to the products. To the extent permitted by law, Epharma is not liable for any damage resulting from improper care or handling of products, including handling contrary to the instructions or advice.
The stated prices include applicable taxes Prices are quoted in Malaysian Ringgit (RM). Epharma reserves the right to make price changes prior to an order placed by you. Epharma reserves the right to change, limit or terminate any special offers or discounts at any time.
6. Delivery and delivery charges
Ordered products will be delivered to the delivery address specified in your order. We only deliver to addresses within East Malaysia and West Malaysia, excluding restricted and military areas.
Standard shipping charges will be applied on all orders based on weight categories indicated on the website.
Deliveries will be made on business days (Mondays to Fridays), excluding Singapore public holidays, in Malaysia. Therefore, please, take into account any Singapore public holidays when placing your order.
Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation and to the extent permitted by law you hereby waive your rights to claim damages.
You can choose from a number of different payment types:
- Paying by credit card (Visa, MasterCard)
- Paying by debit card (Debit MasterCard, Visa)
- Online bank transfer
Epharma2u Online Store uses a third party hosted solution to process payments. This means that Epharma2u Online Store does not have access to your credit or debit card details.
8.1 Voluntary right of 14 days to return purchased products
Under Epharma2u Online Store’s Returns and Refund Policy, in most cases customers may return products purchased through the Epharma2u Online Store if they change their mind about their purchase. Some exclusions apply, such as for customized or personalized items. You may return products within 14 days after receiving the products, provided the products are complete, unused and in the original condition and packaging in which you received them. To return products free of charge, please follow the returns instructions mentioned in the Returns and Refund Policy.
Epharma2u Online Store will carry out the refund using the same means of payment as you used for the initial transaction. In any event you will not incur any fees as a result of such refund.
Epharma2u Online Store will only credit the refund amount to you when Epharma has received the returned products in good order.
8.2 Returns of defective products
Please check your product carefully on delivery. If you discover a defect or if you consider that the product received differs to the product you ordered, we ask that you please notify Epharma2u Online Store of this within 14 days of delivery and follow Epharma2u Online Store 's instructions for making a claim.
We will assess your claim. If you are entitled to a refund, Epharma2u Online Store will carry out the refund using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such refund.
Refer to Epharma2u Online Store's returns procedure in our Returns page.
8.3 Statutory protections
You may have certain consumer rights and remedies under law that cannot be excluded, restricted or modified. Your rights under Epharma2u Online Store's returns policies apply in addition to any rights or remedies you have under such law.
Epharma2u Online Store does not exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is in line with Epharma2u Online Store's Returns and Refunds Policy.
10. Modification of Terms of Purchase
We may modify these Terms of Purchase at any time by posting the modified document on the Epharma2u Online Store. Any modification will apply to any purchase of products through the Epharma2u Online Store including to orders submitted on the Epharma2u Online Store on or after the effective date stated on the modified document. It is your responsibility to regularly check and understand the then-current Terms of Purchase before submitting an order.
11.2 Customer indemnity
You agree to indemnify Epharma for all reasonable loss and damage that Epharma may incur (including but not limited to indirect or consequential loss) as a result of you acting inconsistently with or breaching any part of these terms and conditions.
11.3 Entire agreement and non-exclusion of mandatory protections
To the extent permitted by law, these terms and conditions set out the entire agreement between you and Epharma for the purchase of products through the Epharma2u Online Store. All implied conditions and warranties are excluded.
11.4 Non excludable protections
Despite any other provision in these terms and conditions, nothing is intended to exclude, restrict or modify any rights or remedies you may have under law that may not be lawfully excluded, restricted or modified ("Mandatory Protections"). To the extent permitted by law, Epharma limits its liability in relation to such Mandatory Protections as follows: (a) in respect of any services, to the resupply of the relevant services or paying the cost of that resupply; and (b) in respect of products, the repair or replacement of the relevant products or paying the cost of that repair or replacement.
11.5 Governing law
These Terms of Purchase shall be governed by the laws of Malaysia.
Any dispute which may arise under these Terms of Purchase shall be under the exclusive jurisdiction of the Courts of Malaysia.
11.6 How to contact Epharma
If you have any queries or concerns, please contact Epharma2u customer service using the below details:
Telephone: +603 9221 8633