Delivery Information

Delivery Time

Once we receive your order, the standard delivery time will generally be 5 - 7 working days for West Malaysia, and 10 - 14 working days for East Malaysia. For orders placed after 2pm the delivery will be delayed by one working day.

Given the recent developments on COVID-19, Epharma Online Store remains open and strives to deliver all orders placed as soon as possible.

As our supply chain takes every precaution for the health and safety of our staff members and customers, you may experience longer than expected delivery times. However, please rest assured that orders placed will be delivered. Any inconvenience caused is deeply regretted.

Epharma Online Store will continue to monitor the situation and react accordingly.

Order Status

All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the Epharma Online Store and that you check your emails regularly.

If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else.

If the spam filter does not contain an email from the Epharma Online Store, contact our Customer Service.

When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a control number that can be used to track the status of your package online.

Delivery Address and Invoice Address

Delivery and invoice addresses do not need to be the same. You can have your package delivered to your work address.

Minimum Order Value

There is no minimum purchase order value.

Delivery Charges

Standard shipping charges will be applied on all orders based on weight categories indicated on the website.