Online Return

Epharma2u Online Store is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any Epharma2u Online Store products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return within 14 days from the date you receive your order.

The Epharma2u Online Store product has to be fulfilled in these conditions to be eligible for returns.

  1. Product must be in its original condition with its original packaging.
  2. Products with information tags and materials must still be intact.
  3. Product must not be opened, used or altered.

To initiate your return, please contact our customer service at customerservice@epharma2u.com

For your convenience, please provide picture proofs of the reason of the return when you email us. We will contact you on the approval status of your return request via email within 7 to 14 days

Shipping of return items

Simply pack the items to be returned in the shipping packaging that was used for your delivery and seal it properly with tape. Do not tape anything on the original product packaging as any damage caused will be irreversible and return requests will be rejected. Please send the sealed item in another shipping packaging and address it to our warehouse at 59, Jalan SS1/11, Kampung Tunku, 47300 Petaling Jaya, Selangor DE, Malaysia.

The shipping cost of return items will be bound by the customer.

Delivery and shipping charges

Delivery and shipping charges are not refundable.

Return Exceptions

Products are non-refundable, except in cases of manufacturing, product or material defects, in which case you may contact customer service via phone or email for assistance.

Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method. Online transfer refunds will be transferred back to customers’ bank account

Exchanges

Please note that for any online purchases, we do not perform exchanges at this time.